What are the responsibilities and job description for the Sales and Support Manager position at QUAD, a SolomonEdwards Company?
We are looking for a Sales and Support Manager to join our team at QUAD, a SolomonEdwards Company. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional support and guidance throughout their engagement with us.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels
- Analyze customer feedback and concerns to identify areas for improvement
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
- Develop and implement process improvements to increase efficiency and effectiveness
Requirements:
- Bachelor's degree in Business, Finance, or related field
- Manufacturing experience required
- 5 years sales and support experience
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
