Operations Supervisor

MetroLINK's Operations Supervisor oversees all aspects of daily transit operations for approximately 80 Operators.

Essential Functions:

• Supervises, directs, assists, plans, organizes, assigns and coordinates work of fixed route, specialized transportation and contracted services operations staff.
• Assists in the selection, discipline and termination of staff.
• Analyzes and compiles data from lists and logs; configures data and writes activity reports; briefs subordinate staff on issues, programs and activities.
• Coordinates and schedules activities to ensure efficient and effective service.
• Coordinates security of facilities; monitors compliance, resolves issues and recommends improvements/enhancements.
• Updates route information to account for accidents, detours, construction, traffic and special events; coordinates special services.
• Directs computer dispatch center activities; sends route transfers, monitors bus locations using GPS to control lane routes and missed passengers.
• Analyzes, investigates, and responds to issues and concerns.
• Provides field observation and supervision of transit operations; monitors schedule and route compliance; investigates collisions and other incidents; monitors street conditions and establishes route detours as required.
• Assists in random and post-accident drug screening of staff in accordance with established regulations and policies.
• Review operation inspection reports; coordinates and oversees communication between operations and maintenance functions; facilitate bus trades for buses in field with service issues.
• Trains, assigns and evaluates the performance of assigned staff; develop, coordinate and conduct in-service training to staff on policies and procedures.
• Ensures accurate and timely submission of payroll data.
• Demonstrates courteous and cooperative behavior when interacting with management, customers, contractors, and staff; acts in a manner that promotes a harmonious and effective workplace environment
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.

Education and Experience:

• H.S. Diploma or equivalent.
• 3 - 5 years of supervisory experience.
• Ability to obtain a Class B CDL with passenger and air brake endorsement.
• Skilled in developing effective work teams and motivating individuals to meet goals and objectives.
• Skilled in analyzing problems/issues and reaching effective solutions.

Salary : $60,000 - $70,046