Retail Development Associate- Division St

Job Type

Full-time

Description

TITLE: Retail Development Associate

JOB FAMILY: Retail Development & Training

DEPARTMENT: Retail Banking

PAY GRADE & FLSA: 5; Non-exempt

Job Summary

The Retail Development Associate is responsible for delivering comprehensive training programs to frontline staff, including Community Bankers and Associate Relationship Bankers. This role focuses on enhancing employee skills in banking operations, customer service, and teller functions to ensure exceptional service delivery and operational efficiency.

Secondarily, this role is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing them with exceptional client service and recommending solutions that will fulfil their financial needs. This role will process transactions, introduce and cross-sell bank products and services, and refer clients to other departments to meet their financial needs.

Essential Functions

• Conduct training sessions for new and existing frontline staff on Community Banker operations and Relationship Banker skills.
• Develop and implement interactive training materials and hands-on experiences.
• Create and update training manuals, guides, and standard operating procedures.
• Provide ongoing support and mentoring to trainees during their transition to independent work.
• Conduct one-on-one coaching sessions to address skill gaps and improve performance.
• Ensure all training aligns with banking regulations, compliance standards, and company policies.
• Assess trainee performance through evaluations, testing, and observation
• Identify areas for improvement and recommend additional training when needed.
• Report on training outcomes and progress to management.
• Source and build long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open bank accounts for current and new clients, oversee transactions and close accounts when necessary.
• Provide excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments.
• Answer questions, address service challenges, and provide resolutions.
• Maintain a system of orderly follow-up by mail and phone to onboard new clients.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Answer basic inquiries and provides information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies.
• Process various transactions including checking and savings deposits, check cashing, cash handling and check endorsements according to standard operating procedures and protocols.
• Accept and process loan and other types of payments and issues receipts.
• Process other transactions and services including, but not limited to, wire transfers, stop payments, cash advances, money orders, cashier’s checks, Travelers’ Checks, and cash advances.
• Follow security procedures consistently and protect client confidentiality.
• Support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision, and values.
  
  

Qualifications

• High school diploma or equivalent required.
• Proven experience in training or mentoring staff preferred.
• Proven experience as a bank teller, customer service representative, or similar retail banking role.
• Strong knowledge of retail banking products, services and transaction procedures.
• Excellent communication and presentation skills.
• Ability to motivate and engage trainees.
• Capability to perform lending, sales, or account management.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Demonstrates strong decision making & critical thinking skills, as well as strong interpersonal and written communication skills.
  
  

Working Conditions

• Duties performed in a professional office environment.
• Availability to work Saturdays.
• Requires travel to other bank locations or client sites.
• Extended periods of standing and ability to lift fifty pounds.
  
  

Salary & Benefits

The following compensation and benefits information is provided pursuant to applicable pay transparency and compensation posting laws.

The minimum hourly wage for this position is $20.00 per hour. The actual wage will be based on qualifications and business needs and may vary, as permitted by applicable state law.

This position is a regular Full-time position, and individuals employed as regular Full-time, are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of d inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.