Credit Union Collector

Job Summary
A Credit Union Collector is responsible for contacting credit union members with delinquent loan, share, mortgage, or credit card balances, attempting to collect outstanding payments by negotiating repayment plans, and maintaining accurate records of collection activity while adhering to all compliance regulations, all while prioritizing member satisfaction and maintaining a positive relationship with the credit union.

Responsibilities

• Contact members via phone, email, or written correspondence to discuss delinquent balances and initiate collection efforts.
• Working with members to establish feasible repayment plans based on their financial situation, including setting up payment schedules and adjusting terms where appropriate.
• Maintaining detailed records of all collection activities, including contact dates, payment arrangements, and account updates on the credit union system.
• Utilize accounting software to track accounts, manage reconciliations, and update client information.
• Understand and apply financial concepts related to debits, credits, and revenue cycle management.
• Collaborate with other departments as necessary to resolve disputes or issues related to collections.
• Stay informed about industry trends and best practices in financial institution collections.
• Ensuring all collection practices align with federal and state regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines.
• Reviewing member account history to understand the nature of delinquency and identify potential solutions.
• Addressing member concerns and questions regarding their accounts, including explaining loan statements and resolving disputes.
• Referring complex or unresolvable collection issues to supervisors or the appropriate departments when necessary.

Experience

• Previous experience in credit union or bank collections is required.
• Ability to clearly explain financial details, negotiate effectively, and maintain a professional demeanor even when dealing with difficult situations.
• Convincing members to fulfill their payment obligations while building rapport and understanding their needs.
• Maintaining accurate records of all collection activities and ensuring compliance with internal procedures.
• Strong negotiation skills with the ability to handle difficult conversations professionally.
• Analyzing member situations and identifying appropriate collection strategies to resolve delinquent accounts.
• May require occasional interaction with other departments within the credit union

If you consider yourself a hard worker, have a history of on time attendance and enjoy a relaxed environment working with a positive and professional team, please consider applying.

Job Type: Part-time

Pay: $17.00 - $21.00 per hour

Expected hours: 15 – 29 per week

Experience:

• credit union: 2 years (Required)

Ability to Commute:

• Davenport, IA 52807 (Required)

Ability to Relocate:

• Davenport, IA 52807: Relocate before starting work (Required)

Work Location: Hybrid remote in Davenport, IA 52807

Salary : $17 - $21