What are the responsibilities and job description for the Digital Experience Specialist position at Quad?
Job Summary:
The Digital Experience Specialist is responsible for ensuring the seamless operation of digital signage, shopper traffic counters, and other media technologies across multiple retail locations.
This role involves installing, configuring, and maintaining digital signage, networking equipment, and STCs in retail environments. The ideal candidate has strong problem-solving skills, technical expertise, and a commitment to delivering high-quality service.
Key Responsibilities:
- Install and configure digital signage, networking equipment, and STCs in retail stores.
- Perform store audits to ensure proper equipment placement and device calibrations.
- Troubleshoot and resolve hardware, software, and connectivity issues remotely and on-site.
- Utilize automated alerts and diagnostics to identify technical problems and implement solutions.
- Provide real-time in-store support on work orders assigned by support teams.
Requirements:
- High School education or equivalent.
- Technical experience in digital signage, network installations, or field service operations.
- Certified in operating scissor lifts, with knowledge of safety protocols and best practices.
