What are the responsibilities and job description for the Entry-Level Client Support position at Quadax?
Position Overview :
If problem-solving were an art, consider the RemitMax Team Picasso.
We continue to grow and enhance our solution, while simultaneously working with clients to ease their day-to-day pain points. This requires forward and creative thinking skills, while being a self-starter. Are you someone who is looking to be part of a solution expansion and wants a new opportunity for career development?
RemitMax is a premium solution which assists healthcare facilities and providers in modernizing paper remittance and correspondence processing by turning paper documents into electronic transactions for streamlined processing.
Help us enable healthcare facilities and providers with automation of their manual paper processing. We are looking for a technician to assist with implementations and ongoing support for RemitMax clients to ensure a high level of client satisfaction.
Responsibilities :
- Maintain daily audits to ensure quality output
- Manage analysis of solution outputs for accuracy
- Create documentation and SOPs as needed
- Provide ServiceNow support for RemitMax clients working to resolve or triage tickets as necessary.
- Identification of trends and perform root cause analysis
- Reporting of identified issues to vendors
- Support RemitMax Implementations as needed
- Other duties as requested by Management
Qualifications :
