What are the responsibilities and job description for the Senior Manager, Production position at Quadax?
Key Responsibilities :
- Track team performance against operational and departmental KPIs to ensure all corporate and client goals are being met.
- Lead a team of managers. Monitor their daily activity, individual and team performance. Provide ongoing coaching, training, and guidance.
- Work with your management team on monitoring and reporting staff performance trends to create plans to improve performance for underperforming staff.
- Add, adapt, and implement processes to meet the needs of both the client and the billing teams, with a focus on standardization aligned to a best practice for each process.
- Process analysis to determine and recommend areas of improvement with a focus on increasing offshore staff and automation.
- Present KPI results monthly to executive management, including outliers and action plans. Track status to action plans.
- Determine staffing needs based on volume forecast, financial metrics, and decide on onshore vs. offshore work assignments. Present staffing plan at quarterly meetings.
- Monitor FTEs on account(s) against revenue to ensure expense ratio meets company targets.
- Attend internal and client meetings to answer process or billing related questions and address any issues raised. Create action plans and report on status.
- Provide direction to management staff on work task priorities.
- Investigate outstanding aged accounts receivables to determine the steps needed to obtain payment and take appropriate actions.
- Monitor electronic claim and payment transactions.
- Other duties as assigned.
Education / Experience :
