Housing Inspection Supervisor

Summary: The Housing Inspection Supervisor oversees and manages the day-to-day operations of the Housing Inspectors performing INSPIRE/Housing Quality Standards (HQS) Inspections for Newark Housing Authority. This role is pivotal in ensuring the efficient delivery of services and compliance with HUD regulations and program policies. Valid driver's license and reliable personal vehicles for on-site work is required.

Duties and Responsibilities:

Supervision:

• Provide leadership and direction to the inspection team, including setting clear goals, evaluating performance, and guiding professional development
• Ensure the team delivers high-quality services aligned with program objectives and HUD regulations
• Oversee the recruitment process, including interviewing and recommending candidates for staff positions
• Conduct training sessions and offer ongoing technical assistance to ensure the staff is well-equipped to perform their roles effectively
• Maintain a focus on staff compliance with HUD and program policies and procedures
• Foster a collaborative and productive working environment with both direct reports and peer managers
  
  

Housing Inspections:

• Inspects properties for compliance with Housing and Urban Development (HUD) Housing Quality Standards (HQS) and/or National Standards for the Physical Inspection of Real Estate (NSPIRE)
• Assesses HQS/NSPIRE fail items per HUD regulations, determines who (owner or participant) is responsible for correction, and follows HUD requirements for deadlines for completion of work in notices to participants and owners.
• Maintains accurate system records of all inspections results, attempts to inspect, and correspondence
• Schedules and routes inspections to maximize efficiency
• Completes inspection processes timely and accurately, based on inspection performance objectives
• Completes inspection reports and related documentation
• Documents efforts to bring properties into compliance and conduct follow-up re-inspections to ensure that work is completed
• Testifies and presents evidence in administrative hearings and court proceedings
• Provides specialized customer service for landlords including outreach, email, written and verbal communication
• Assures all inspections are scheduled, performed, and downloaded/uploaded in a timely manner
• Must follow safe workplace practices
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity
• Advises Supervisor/Manager immediately of any issues or complaints regarding discrimination, legal issues, etc.
• Other duties as assigned
  
  

Qualifications:

• Bachelor's degree in management, business, engineering, or other related field preferred
• Five years of responsible experience in the areas of housing inspections, property maintenance, and/or property management, including at least two years of supervisory experience.
• Certifications/Training in HVAC, plumbing, electrical, or other related technical trades preferred.
• Other combinations of experience and education that meet the minimum requirements may be substituted
• Knowledge of and ability to use system of records, i.e. Visual Homes, Emphasys, QualCheck, QualTrack, Word, Excel, etc.
  
  

COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
  
  

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Required to drive a personal vehicle to site, and at times will be in wet, icy, and other less than desired road conditions
• Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds
  
  

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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