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Manager, Professional Services

Quadient
Quadient Salary
Honolulu, HI Full Time
POSTED ON 1/28/2025
AVAILABLE BEFORE 4/24/2025

Quadient Manager, Professional Services in Honolulu, Hawaii

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact.

Your role in our future :

The Professional Services Manager is tasked to lead the resources assigned to a professional services team and manage the operations within. This role is responsible for attaining revenue targets, in the form of delivered billable hours, and for the scoping and positioning of new services engagements within the practice verticals. The incumbent will act as a key point of contact for Sales, Pre-Sales and PSO on opportunities within designated vertical.

Minimum Qualifications :

  • Fluent spoken and written English
  • Exceptional verbal and written communication skills
  • 8 to 10 years of experience in systems applications consulting
  • A bachelor’s degree or a recognized equivalency
  • Experience selling consulting / delivery services is a plus
  • Strong background in mid-market and enterprise-level Project Management
  • Demonstrated experience translating customer business requirements into solutions
  • Strong experience in Change Management and Business Process Mapping
  • Excellent client management skills and the ability to work with customers to develop and manage an implementation plan
  • Previous services sales experience; comfortable interacting with executive managers
  • Consulting and management experience in a SaaS environment is a plus

Your Profile :

The Professional Services Manager is entrusted with the following tasks :

  • Managing a team of resources, as well as handling all resource planning and staffing for a broad range of services engagements, maximizing billable utilization
  • Hiring, training and managing a team of new and experienced resources to fulfil team objectives
  • Ensuring team billable utilization targets are met
  • Supporting the sales cycle through scoping and approval of engagements, Executive-level prospect meetings, and Solution reviews
  • Using a variety of global resources to ensure implementations are high quality, on-time and on-budget
  • Managing the service portfolio to ensure service offerings are tailored to vertical requirements
  • Expanding sales within the existing customer base
  • Becoming a trusted adviser to the Customer through the implementation lifecycle and beyond
  • Providing coaching and mentoring to assist in resources’ career development
  • Handling day-to-day administrative tasks
  • Serving as an escalation point for services engagements
  • This position has a salary range of :

    100,600.00 - $150,900.00

    Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

    Endless Learning : Access global opportunities for growth through our 24 / 7 online learning platform.

    Inclusive Community : Join diverse communities and engage in our Philanthropy program.

    Comprehensive Rewards : Enjoy competitive Total Rewards covering wellness, work / life balance, and more, including a generous referral scheme.

    Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

    Quadient is an Equal Employment Opportunity Employer : We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background.

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    Salary : $100,600 - $150,900

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