What are the responsibilities and job description for the Senior Professional Services Consultant position at Quadient?
Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You .
We are seeking a dynamic and experienced Professional Services Consultant to serve as the day-to-day technical expert for both external and internal projects and engagements. This role will involve business development, client collaboration, project leadership, and ensuring compliance with security and quality standards. The ideal candidate will have a strong background in business process optimization, enterprise-level solutions, and Customer Communication Management (CCM) industries, specifically with Quadient Inspire products.
Your role in our future:
This position has a salary range of:
$108,100.00 - $162,200.00
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You .
We are seeking a dynamic and experienced Professional Services Consultant to serve as the day-to-day technical expert for both external and internal projects and engagements. This role will involve business development, client collaboration, project leadership, and ensuring compliance with security and quality standards. The ideal candidate will have a strong background in business process optimization, enterprise-level solutions, and Customer Communication Management (CCM) industries, specifically with Quadient Inspire products.
Your role in our future:
- Act as the technical expert on external and internal projects, providing guidance and expertise throughout the project lifecycle.
- Participate in business development activities, including presenting products and solutions to prospective clients, preparing statements of work (SOWs), and pricing.
- Lead meetings with project stakeholders to align resources and prioritize projects to maximize business results.
- Collaborate with senior decision-makers to leverage cutting-edge technology for solving complex business problems.
- Funnel innovative concepts and ideas to product managers for potential development.
- Provide project leadership and mentoring to team members, ensuring successful project execution.
- Participate in Information Security Management System (ISMS) and Quality Management System (QMS) audits to guarantee compliance with quality and security standards.
- Proficiency in business process re-engineering practices and methodologies.
- Demonstrated expertise in managing external and internal projects and engagements.
- Experience leading enterprise-level engagements involving analytics, technology, and/or enterprise software.
- Strong skills in building and delivering impactful presentations.
- Ability to analyze customer specifications, work practices, and business needs to develop tailored solutions.
- Proven ability to develop creative solutions to business challenges using business and technology expertise.
- Extensive experience in the Customer Communication Management (CCM) industry.
- At least two (2) years of experience as a Professional Services Consultant working with Quadient Inspire products and solutions.
- Ability to negotiate resources and priorities with multiple stakeholders to drive optimal business outcomes.
- Travel may be required to the company’s office in Canada and various customer sites across Canada and the United States (approximately 35%).
- Hands-on experience with Quadient Inspire, including the following certifications:
- Inspire Designer (Basic, Advanced, and Scripting)
- Inspire Dynamic Communications
- Inspire Interactive
- Inspire Content Manager
- Inspire Scaler (Basic and Advanced)
This position has a salary range of:
$108,100.00 - $162,200.00
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
- This includes being an Affirmative Action Employer in the United States.
Salary : $108,100 - $162,200
