What are the responsibilities and job description for the Help Desk - Help Desk Specialist position at Quadrant, Inc.?
Help Desk Support Specialist
Arlington, VA (Pentagon)
Pay From: $35.00 Per Hour
MUST:
Active TS Clearance required
Required 3 years min of Department of Transportation Help Desk experience, to include LDTA support.
Must have experience working within the Department of Transportation System
Ability to review Department Transportation System desktop guides and process maps with relevant recommendations for improving established processes.
Possess good oral and written communication skills
Required skill set with : Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
DUTIES:
Provide Help Desk Support for Chairman of the Joint Chiefs of Staff (CJCS), the Joint Staff (JS)
Provide tier II help desk support, coordinate and implement DTS updates, support LDTA, plan/coordinate/ conduct DTS training, and prepare process maps for DTS and GTCC user functions
Support with DTS technical and admin issues
Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS.
Coordinate, send, and track trouble tickets and refer appropriate issues to the Tier Three Level Help Desk, Travel Assistance Center (TAC), in order to resolve JS customer issues that cannot be handled at the Tier Two Level
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Salary : $35
