What are the responsibilities and job description for the Help Desk - Tier 2 Help Desk Specialist position at Quadrant, Inc.?
Tier 2 Helpdesk Specialist
Alexandria, VA
Pay From: $31.00 per hour
MUST:
Experienced Help Desk Specialist
Secret Clearance
3 Years of Help Desk Experience
Microsoft Windows Experience
Microsoft SQL Server Experience
Microsoft SQL Server Reporting Experience
Microsoft Active Directory Experience
Basic networking protocols Experience
Electronic Security System experience - ACS, IDS, CCTV
Remote Desktop experience
DUTIES:
responsible for the research and development of solutions to new or unknown issues and working with the development team to analyze the code and data using information from Tier 1 and Tier 3.
Perform basic Software repair
Perform Diagnostic Testing
Utilize Remote Access tools for remote repair
Provide operations center support to video management systems, access control systems, SNMP devices
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Alexandria, VA
Pay From: $31.00 per hour
MUST:
Experienced Help Desk Specialist
Secret Clearance
3 Years of Help Desk Experience
Microsoft Windows Experience
Microsoft SQL Server Experience
Microsoft SQL Server Reporting Experience
Microsoft Active Directory Experience
Basic networking protocols Experience
Electronic Security System experience - ACS, IDS, CCTV
Remote Desktop experience
DUTIES:
responsible for the research and development of solutions to new or unknown issues and working with the development team to analyze the code and data using information from Tier 1 and Tier 3.
Perform basic Software repair
Perform Diagnostic Testing
Utilize Remote Access tools for remote repair
Provide operations center support to video management systems, access control systems, SNMP devices
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Salary : $31
