Post Office Box and Courier Service Administrator

CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 37,000 associations across the U.S, servicing over 4 million homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and institute rapid product development.

While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Post Office Box and Courier Service Administrator role we are hiring for to see if you’d be interested in applying to be part of the CINC team!

We are seeking an organized, detail-oriented, and customer-focused Post Office Box and Courier Service Administrator to oversee the daily administrative functions of our post office boxes and associated courier services. This position involves ensuring efficient operations, handling customer inquiries, and maintaining accurate records.

Key Responsibilities

• Post Office Box Operations Administration:
• Coordinate daily operations of post office box services and courier deliveries.
• Order post office boxes at various facilities around the United States using USPS online services.
• Manage multiple courier routes and services. Ensure boxes are being checked daily by courier services and resolve any issues with pickups.
• Maintain post office box inventory using the USPS Enterprise Payment System. Link new boxes to CINC’s business profile.
• Manage payment for new boxes and box renewals. Work with CINC’s Finance team to ensure box renewals are current.
• Ensure PO boxes are closed property and coordinate key pickup from courier.
• Ensure compliance with postal regulations, safety protocols and company policies.
• Customer Service:
• Respond to internal team inquiries, resolve complaints, and provide information regarding postal services, products, and procedures.
• Contact USPS.com technical support for assistance with any website-related issues.
• Reporting:
• Prepare reports as requested for management.
• Document and update internal processes and procedures.
  

Additional Responsibilities

• Lockbox Payments Exception Item Processing: Assist payment processing team with matching lockbox exception items to appropriate homeowner accounts for credit.
• Posting of Bank Returns: Assist payment processing team with applying returned payments to the appropriate homeowner accounts.
  
  

Qualifications

• High school diploma or equivalent; additional education or certifications in business administration or banking field is a plus.
• Proven experience in office administration or customer service (experience in a postal or retail environment is a plus).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite, including Excel and 10 key typing.
• Knowledge of postal services, rates, and regulations is an advantage.
  
  

Benefits

• Great working environment
• Career development
• Work/life balance
• Medical
• Dental
• Vision
• Life Insurance
• Short-term & Long-term disability insurance
• Flexible Spending Plan (childcare & healthcare)
• 401K (matching available)
• 136 hours of paid time off per year
• 10 paid holidays per year
• Bonus holiday: Your birthday is a paid day off!
• Free snacks & Coca-Cola soft drinks (when in office)