Veterinary Client Service - NO WEEKENDS

Only qualified candidates will be contacted. NO CALLS PLEASE

We are a private, non-corporate practice looking to add a client service representative to our awesome team. Team members are passionate about their work and enjoy working together as a family. They have the highest expectations of one another and make a solid foundation for our doctors to perform the highest standard of veterinary medicine. The team is looking for a grounded individual - reliable, dedicated and focused - a mature individual with excellent communication skills. If you are a friendly, no-nonsense, no drama individual looking to join a hardworking, family-like team, please continue reading…

EDUCATION AND LICENSING REQUIREMENTS

• High school or equivalent
• Customer Service background required
• Typing skills required
• Computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email

EXPERIENCE REQUIREMENTS

• Veterinary practice experience preferred
• Significant experience with basic office functions in a busy office environment
• Client service experience required
• Fluent in Mandarin is highly preferred

PERSONAL REQUIREMENTS

• Minimum of 18 years old
• Reliable
• Genuinely enjoys working with people
• Enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain.
• Can stay calm and efficient during a medical crisis.
• Is well-spoken and approaches his/her job duties in a mature nature.
• Is experienced in the teamwork approach and works well with all levels of hospital team members.
• Has excellent client communication skills.
• Be flexible in attitude and work habits.
• Knowledge of veterinary terminology and pharmacology
• Physical Effort: Work requires sitting and standing for extended periods of time. Work may requires lifting, carrying and restraining animals up to 50 lbs (will be assisted by other staff members in lifting animals over 50 lbs).
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
• Reliable transportation

DUTIES

• Feel and express a genuine liking of helping people
• Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
• Can answer client’s inquiries about hospital policies, basic animal care questions, cost of routine procedures and products.
• Can maintain the appearance of the front office through cleaning and organization.
• Can maintain positive, cooperative relationships with other employees.
• Can display tact and diplomacy with staff members and clients even when busy or hectic.
• Can work almost constantly in the presence of other staff members and clients.
• Can answers telephones and handles calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
• Receives and relays telephone, fax, and email messages accurately and promptly.
• Can accurately maintain an alphabetical filing system.
• Can greet clients, enters or updates client and pet (animal) information into practice computer system, escorts to exam rooms for medical procedures.
• Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Can outline costs and fees in a positive light while supporting hospital payment policies.
• Can prepare client invoices and obtains payments for services performed.
• Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
• Understands and carries out oral and written directions.
• Can turn phone-shoppers into clients through relationship building and bonding.
• Can easily remember clients and patients names and uses them.
• Has good computer skills and shows accuracy in inputting details.
• Can accurately handle payment transactions.
• Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
• Can keep the front desk running efficiently and smoothly even when there is a client wait time.
• Performs other duties as assigned.

Note: Our hospital is committed to providing a drug and alcohol free workplace. Background check and drug/alcohol testing will be performed as a condition of employment.

Pay and Benefits: Highly Competitive - commensurate with experience. Full-time benefits include health, dental, vision, paid vacation, paid sick time, veterinary discounts and, most importantly…working with the best veterinary team

Interested? We'd love to know more about you, make yourself stand out by including a cover letter telling us why you want this position. We look forward to hearing from you!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift

Work Location: In person

Salary : $18