Information Technology Technician

Title: Technician for PC Imaging, Software Installation, Deployment, and Support for M365 Migration.

1. Introduction: This outlines the responsibilities and deliverables for a technician who will be responsible for imaging PCs, installing site-specific software, deploying PCs to the shop floor, and providing ongoing support for the shop floor PCs as part of the M365 Migration project.

2. Scope of Work: The Technician will perform the following tasks:

2.1 PC Imaging:

• Image PCs with the standard SFLD (Shop Floor Lock Down) image provided.
• Ensure all PCs are configured according to security and compliance standards.
• Install a second network interface cards (NIC) on PCs connecting to a manufacturing equipment.

2.2 Software Installation:

• Install site-specific software required for shop floor operations, including, but not limited to:
• eDNC, eMX, UDC, MTConnect, CSF, TMAC, Heat Treat, Thor, Shop Floor Requests application, DCPoller, and the Non-Conformance Tracker
• Verify that all installed software is functioning correctly and is up to date.

2.3 PC Deployment:

• Deploy imaged and configured PCs to the designated locations on the shop floor.
• Ensure all deployed PCs are connected to the network and are operational.
• Ensure all deployed PCs are communicating with the manufacturing equipment connected to the second NIC.
• Coordinate with the CMM Team and other relevant departments to ensure smooth deployment.

2.4 Support:

• Provide ongoing support for the shop floor PCs, including troubleshooting hardware and software issues.
• Ensure that all PCs remain compliant with IT policies and procedures.

3. Deliverables:

• Successfully imaged and configured PCs ready for deployment.
• Deployed PCs that are fully operational and meet all site-specific requirements.
• Modify documentation of the imaging, installation, and deployment processes if it differs for the current process.
• Regular status reports on the progress of the migration and any issues encountered.
• Attend weekly DT Team meetings

4. Responsibilities:

• The Technician will be responsible for executing the tasks outlined in this SOW.
• We will provide the necessary resources, including access to the SFLD image, site-specific software, and deployment locations.

5. Desired Experience and Skills:

Technical Skills:

• Proficiency in PC imaging and deployment.
• Experience with Microsoft Cloud Environment (MCE) and M365.
• Understanding of network configurations and troubleshooting.
• Knowledge of IT policies and compliance standards is a plus.

Experience:

• Experience in IT support or a related field.
• Previous experience in a manufacturing or shop floor environment is highly desirable.
• Experience with software installation and configuration in a corporate setting.

Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.

6. Acceptance Criteria:

• All PCs must be imaged, configured, and deployed according to standards.
• All site-specific software must be installed and verified as functional.
• All deployed PCs must be operational and connected to the network and the manufacturing equipment if applicable.
• Ongoing support must be provided to ensure minimal disruption to shop floor operations.