What are the responsibilities and job description for the Front Office Receptionist (Float) position at QualDerm Partners?
This position requires travel between our Austin, Round Rock, and Cedar Park offices.
QualDerm Partners is a leading multi-state dermatology network with over 150 locations across 17 states, proudly female-founded and owned. Our mission is to educate, protect, and care for skin health through comprehensive dermatological services. We are committed to providing high-quality care while creating an exceptional work environment for our staff.
Job Summary:
As a Front Office Receptionist, you will play a crucial role in our operations by ensuring accurate and efficient patient registration and providing outstanding customer service. You will assist patients, verify insurance information, and support the overall office workflow.
Key Responsibilities:
- Greet patients and visitors warmly, either in person or over the phone, and respond to inquiries.
- Manage patient check-in and check-out processes, including collecting co-pays and updating patient information.
- Utilize the Practice Management System (EMR) to note patient arrivals and ensure accurate records.
- Schedule appointments and follow up with patients who missed appointments.
- Ensure the reception area is clean, organized, and welcoming.
- Maintain patient confidentiality and adhere to all privacy regulations.
- Collaborate with medical staff to facilitate smooth patient flow and communications.
- Perform other administrative duties as directed by the Practice Manager.
Qualifications:
- High School Diploma or equivalent required; Associate's Degree preferred.
- At least 1 year of experience in customer service, preferably within a healthcare environment.
- Strong communication and interpersonal skills.
- Proficiency with computer systems and medical software (EMR) is a plus.
- Ability to handle confidential information with discretion.
Benefits of joining Qualderm Partners:
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
