What are the responsibilities and job description for the Practice Manager position at QualDerm Partners?
With 150 locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!
Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.
Essential Duties and Responsibilities
The Practice Manager is responsible for their assigned site(s), overseeing the operational effectiveness of the practice in a manner that maximizes the patient experience, staff collaboration and effectiveness, and net revenues. By maintaining patient care schedules and flows that prioritize patient access, the Practice Manager will ensure smooth and efficient patient workflows that optimize provider utilization, while providing cost-effective and quality care to the patients we serve. The Practice Manager is responsible for fostering a team-based and positive culture and morale transformation, leading through change management. An experienced, passionate, strategic, critical-thinking, "can do" attitude having, and committed leader is required for this position. The Practice Manager will be responsible for implementation of best practices, standardization across all sites, and for compliance with all federal and state regulations and codes.
- Daily Operations: Using metrics (data-driven decision support), responsible for fiscal health of site(s), including daily practice operations, staff schedule, patient schedule, touchless-check-in and revenue cycle process, and overall occupational health and safety of staff/patients;
- Support clinicians by maintaining and preparing work schedules and EMR templates - previous experience with Nextech and/or EMA is a plus;
- Implement and update practice procedures to explain and champion organizational policies and procedures;
- Physical Space, Equipment, and Supplies: ensure medical equipment and supplies are in stock (including vaccine inventory on a monthly basis) and facilitate maintenance of all medical equipment;
- HR/Legal/HIPAA Compliance: ensure compliance with governmental regulations and industry requirements;
- Ensure patient confidentiality at all times.
- Patient Care, Satisfaction, and Education: establish patient flow procedures and monitor for overall efficiency;
- Review and address patient concerns/patient satisfaction data;
- Marketing of the site(s) for recruitment strategies for new patients.
- Supervision: supervise staff at site(s), clinical and administrative team members;
- Bi-weekly payroll using payroll system;
- Promote and build teamwork at site, focusing on Net Promotor Scores of 80% or better
- Strategic Planning: responsible for practice growth, adapting to changing needs and priorities, ensuring that site(s) remain viable/fiscally healthy;
- Submit for approval then adhere to budget, submitting monthly variance analyses and course correcting when necessary.
