Dental Customer Service Representative- California

Must live in the State of California**

Our Qualfon Mission

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

What We Offer:

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are between 32- 35 hours per week.
• Competitive wages: $15.00 - $21.00 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Paid Time Off (PTO)

• Answers telephone calls using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Maintains composure in escalated situations.
• Operates accurately and efficiently in a fast-paced environment.
• Handles multiple responsibilities at one time.
• Conducts outbound calls to members in response to customer direction or other business needs.

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
• Qualfon will provide all or some of the equipment needed based on the employees' request.

• You must reside in the state of California.

• GED or high school diploma required, some college preferred.
• A minimum of six (6) months experience in a dental customer support capacity preferred.
• 1 year of previous experience for a government or private sector inbound customer service center preferred.
• Prior work-at-home experience desired.
• Comfortable working self-managed.
• Typing speed of 25 WPM with 90% accuracy required.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
• Manages emotions and maintains positive energy.
• Passion for meeting or exceeding performance goals.