What are the responsibilities and job description for the Deposit Services Specialist position at Qualfon?
Job Description
Job Description
Qualfon is hiring Deposit Services Specialists to field inbound communication from our client’s members regarding their Banking needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first call resolution to their customers.
Hours of Operation - 9 : 00 AM - 11 : 00 PM EST Monday - Sunday
What you will be doing :
- In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their credit card needs.
- Tasks include but are not limited to; handle inquiries related to active credit card accounts, assist with monetary transactions, non-monetary and maintenance transactions, assist with cases of fraudulent credit card activity, address queries, complete transactions, and perform maintenance for various account types, including checking accounts, savings accounts, and certificates of deposits, provide information regarding consumer loan applications, etc.
- Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information.
- Utilize resources and systems to conduct research and present the customer with a resolution.
- Adhere to performance metrics and quality standards
Required Skills :
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com / https : / / jobs.qualfon.com /
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contactqualfon- dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.
Company Description
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon Care Coaches’ program
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages
Paid time off
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Qualfon / Dialog Direct is dedicated to ensuring all team members have Fun@Work!
Company Description
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon Care Coaches’ program Medical, dental benefits, vision, and life & accident insurance for full-time employees Competitive wages Paid time off We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Qualfon / Dialog Direct is dedicated to ensuring all team members have Fun@Work!
