What are the responsibilities and job description for the Remote Bilingual Customer Service Professional position at Qualfon?
Job Description
Job Description
Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home.
Our Qualfon Mission :
Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon care coaches
- Medical, dental benefits, vision, and life & accident insurance for full time employees
- Paid time off
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
What you will be doing
What skills you will need
Work at Home Requirements
This opportunity REQUIRES that you have the following equipment to perform the job :
https : / / support.qualfon.com / help / connection -diagnostic
To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon.com / join-us
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact qualfon- dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.
Company Description
Our Mission & Values :
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
Company Description
Our Mission & Values : Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
