Accounting

Overview

Under general supervision, interacts directly with customers over the telephone and by email regarding requests for products & services; enters sales orders into JDE. Investigates complaints & problems working closely with Production, Sales, Accounting, Credit, & Shipping Departments.

• Responds to customer requests and questions regarding service, product, and account information.
• Keys in sales orders and raw material orders.
• Uses the computer to access and update customer records.
• Helps resolve customer complaints through analysis and follow-up.
• Alert appropriate persons (Production, Sales, Shipping and / or General Manager) of Customer feedback.
• Obtain documentation on orders that issue arises concerning late delivery, change in order, quantity etc.
• Help resolve any billing and receiving issues both internal & external customers.
• Communicate with the warehouse to help insure timely & accurate deliveries are made by attending daily production meeting and addressing any backorders.
• Corresponds with Sales Team regarding issues with received customer complaints, inquiries, orders and concerns.
• Assist with special customer requests such as loading sequence.
• Answer the phone and other office duties as requested.
• Manage order modification process for date changes, deletions, additions, etc… as it relates to expectations for the customer, production, shipping and document flow.
• Management of shipping documents including loading tallies, invoicing and driver’s paperwork.
• Maintain customer prices in JDE.
• Additional duties may be assigned by management based on Locations needs.

Qualifications

INDCol