What are the responsibilities and job description for the Client Success & Order Support Specialist position at Qualitrol?
As a Customer Success Specialist for the Asset Protection product line , you'll have the opportunity to impact many areas of the business, from assisting clients directly to collaborating with engineering and production teams. This role offers valuable exposure and growth opportunities, all while helping ensure a smooth, successful client experience. Join our diverse, driven team and contribute to continuous improvement—both for our customers and ourselves!
Key Responsibilities
Client & Product Support :
- Provide tier 1 quotations and technical documentation, escalating to tier 2 support when necessary.
- Triage inbound client requests and offer phone support as the first point of contact.
- Proactively guide clients from the initial quote through to order fulfillment, ensuring their success every step of the way.
- Assist with order entry and provide a seamless transition from order creation to delivery.
Order Management :
Qualifications & Skills :
Preferred Skills :
Why Join Us :
Excellent Pay and Benefits!
Qualitrol employees receive a competitive salary, twenty-eightdays of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately). We have annual reviews and career development planning to help get you to the next level in your career. Our family friendly environment also provides paid Maternity / Paternity leave, Adoption leave, Life Insurance and more.
ID : 8SR6Ct
