What are the responsibilities and job description for the Support Engineer position at Quality Air Service?
A part of the Envelop Group family of companies, Quality Air Service (QAS) provides customized HVAC solutions through strategic partnerships with leading manufacturers. Providing a full range of HVAC services including design, installation, and maintenance, their team of skilled engineers tailor solutions to each customer's unique system specification, budget, and goals.
The Support Engineer will support the sales team from the time of inquiry to delivery, which requires validating equipment selection, pricing, submittals, and providing technical product knowledge.
What you'll do:
- Collaborate with sales engineers to understand customer requirements, assess HVAC equipment needs, and determine system requirements.
- Design HVAC systems and integrate them into other HVAC product offerings/selections into the project documents.
- Prepare, finalize, and review preliminary and/or final proposals. Prepare equipment submittals and validate equipment selection.
- Assist sales engineer in determining proposal price, selling strategy, and developing project fulfillment schedule with project team.
- Prepare submittal data and provide all necessary revisions for an approved submittal package.
- Review manufacturer acknowledgements for accuracy and correct orders as required.
- Complete orders and track progress while continually updating status to customer and sales engineers.
- Maintain accurate records including contract closeout, warranty execution, and manufacturer product updates and improvements.
- Help facilitate turnover from sales to service team.
- Provide high level application-based technical product training for our offices. This will be used to optimize our current training programs.
- Perform other duties as assigned.
Required skills, knowledge, and experience:
- Bachelor's degree in engineering or equivalent training and experience in a similar field.
- 3 years of related work experience in HVAC equipment, controls or similar field.
- Moderate technical knowledge of HVAC systems and the manufacturers that serve the market.
- Understanding of the concepts of HVAC controls in new construction, renovation/retrofit project types, components, and systems with the ability to program and commission pre and post installation.
- Demonstrated ability to comprehend, discuss, and apply new concepts in the HVAC industry.
- Education and experience within the construction and engineering industry, with specific experience dealing with construction drawings, specifications, construction schedules and processes is preferred.
- Strong communication, interpersonal and presentation skills.
- Must be highly organized and possess the ability to work in a high paced environment with the ability to prioritize tasks to meet the schedules.
- Demonstrated ability to operate independently and autonomously and take ownership of all tasks.
Physical Demands:
- Travel to customer job sites may be required, which could include outdoor work and/or work in mechanical/equipment rooms. During site visits, the employee may be exposed to variable weather conditions, moving mechanical parts, heights, and other variable environmental conditions.
- May be required to satisfy requirements imposed by specific projects, customers, or company.
- Must be able to use hand tools, laptop, email, smartphone, and tablet.
Qualified applicants must be legally authorized for employment in the United States without the need for employer-based sponsorship currently or in the future.
Pre-hire requirements include a drug test and a background check.
