What are the responsibilities and job description for the Customer Experience Specialist position at Quality Automotive Repair LLC?
Quality Automotive is currently seeking a dedicated and passionate Customer Experience Specialist to join our team. If you possess a genuine interest in the automotive industry, exceptional customer service skills, and a commitment to excellence, we invite you to explore this opportunity with us. At Quality Automotive, we are dedicated to creating exceptional experiences for our valued customers, and we are in search of individuals who share our devotion to excellence.
Qualifications:
- Neat and professional appearance
- Eagerness to learn
- Creative mindset to develop innovative processes and procedures to enhance the customer experience
- Strong grammar and spelling skills
- Keen attention to detail
- Outgoing and pleasant personality
- Exceptional customer service and relationship-building abilities
- Proficiency in phone etiquette
- Excellent communication skills
- Automotive knowledge is not necessary; we provide comprehensive training
- Active listening skills with customers, management, and colleagues
- Minimum of 1 year of sales or customer service experience
- Proficiency with technology and software applications
- Self-motivated and proactive
- Highly organized with the ability to manage multiple tasks
- High School Diploma or Equivalent
- Valid Driver's License with a clean driving record
- Some social media/marketing skills a plus
What We Offer:
- Comprehensive Health, Dental & Vision Benefits Package
- Weekly breakfast meetings
- Monday - Friday work schedule
- Weekly one-on-one meetings with the owner
- Encouragement for Professional & Personal Development
- Paid Time Off (PTO)
- Uniforms
- Paid Training
- Paid Vacation
- Paid Holidays
- Team Building Experiences
- NO WEEKENDS
- Collaborative Team-Based Work Environment
If you are enthusiastic about the prospect of joining a dynamic team, gaining insights into the automotive industry, and delivering outstanding customer experiences, we invite you to apply.
Please forward your resume along with a concise cover letter detailing why you are an ideal fit.
Quality Automotive is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive environment for all our employees.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Blairstown, NJ 07825: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- While researching our organization, what aspects did you find attractive, and which aspects did not meet your preferences?
Work Location: In person
Salary : $18 - $20