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Manager Quality Car Wash Express Interior

Quality Car Wash
Holland, MI Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 5/20/2025

Job Description: Leader of Express Interior Cleaning

Position Overview: As a Leader of Interior Cleaning at Quality Car Wash, you will play a pivotal role in ensuring top-notch service delivery and guest satisfaction within our Express Interior Cleaning Center. This position requires strong leadership skills, a commitment to excellence, and a proactive approach to team management.

Key Responsibilities:

  • Supervise and provide ongoing training for the Express Interior Cleaning (XIC) team to ensure they meet and exceed service standards.
  • Oversee interior cleaning operations, including vacuuming, dashboard wiping, window cleaning, and more, to maintain consistent quality.
  • Ensure exceptional guest experiences by addressing inquiries, concerns, and feedback promptly and professionally.
  • Develop and execute sales strategies, including promotions and fleet plans, to drive business growth and meet sales goals.
  • Maintain inventory of cleaning supplies and equipment, ensuring adequate stock levels and ordering as needed.
  • Uphold a safe and clean working environment by enforcing safety protocols and overseeing facility maintenance.
  • Monitor team performance, provide constructive feedback, and implement continuous improvement initiatives.
  • Contribute to team meetings by sharing insights, updates, and strategies to enhance operational efficiency and guest satisfaction.
  • Take responsibility for the cleanliness and upkeep of the entire XIC facility, including vac cleanouts, wall cleaning, and belt/pit maintenance.

Goals:

  • Achieve a 2025 capture rate of 20-25% of exterior wash customers opting for interior cleaning services.
  • Operate two belts during weekends to process 200-220 cars, ensuring efficient service delivery.
  • Aim to complete 50,000 interior cleanings by the end of 2025, contributing to overall business growth and customer satisfaction.

Qualifications:

  • Prior experience in team leadership and customer service within the automotive or service industry is preferred.
  • Strong organizational skills with the ability to manage multiple priorities effectively.
  • Excellent communication skills, both verbal and written, to interact with team members and guests professionally.
  • Commitment to maintaining high standards of cleanliness, safety, and service quality.

Flexibility to work midday to evening shifts and weekends as required by business operations.

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