Student Support Specialist

Job Summary:

Under the general supervision of the Operations Manager, is responsible for the daily functions within Quality Career Pathways. Ensures quality outcomes in a cost-effective manner and will be a person responsible for the quality of the student experience. Participates in the implementation of company philosophy, policy, and programs.

Essential Functions:

Overall:

1. Implements and monitors continuous quality improvement programs to enhance student outcomes, satisfaction and referral source satisfaction.

2. Discuss policies with potential and existing students in accordance with student handbook.

3. Maintains student academic records in compliance with school policies.

4. Ensures compliance with Nebraska DHHS Rules and Regulations and Nebraska Department of Education.

5. Collaborate on written policies governing agency operations.

6. Register students and follow up on prospective students.

7. Oversee daily payments, payment plans, and assist with refunds.

8. Assist with filing duties, accurate data-entry, and a variety of other clerical duties as necessary.

9. Orders and maintains office supplies.

10. Provides a work environment which attracts new students.

11. Works to set achievable goals for Quality Career Pathways.

12. Collaborate with the Operations Manager to make recommendations and adjustments when appropriate to achieve objectives.

Classroom Operations:

1. Tracking attendance, communicating testing dates, and makeup time for students.

2. Responsible for beginning and ending class procedures (i.e., materials, homework completion, certificates, transcripts, surveys, etc.)

3. Oversee the day-to-day cleanliness and set up for all classes.

4. Assist with laundry (on and off site).

5. Classroom (on and off site) material pick up and drop off.

6. On-call rotation to resolve teacher tardies, absences, and classroom issues.

This job description is not all inclusive and their will be other responsibilities as assigned.

Knowledge, Skills, Abilities:

· Excellent computer skills in a Microsoft Windows environment.

· Effective oral and written communication.

· Excellent interpersonal skills.

· Evidence of the practice of a high level of confidentiality.

· Excellent organizational skills.

· Work collaboratively as a team player

Success Factors:

· Positive, professional, business image.

· Ability to listen to and understand information and ideas presented in writing.

· Ability to identify and understand the speech of another person.

· Ability to receive instruction and feedback.

· Inclusivity and collaboration.

· Adaptable to changing work conditions and project requirements.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Office: 2 years (Preferred)

Ability to Commute:

• Omaha, NE 68134 (Required)

Work Location: In person

Salary : $45,000 - $50,000