Intermodal Customer Service Representative (CSR)

Quality Carriers, Inc. (QCI), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services.

Summary/ Objective: 

This position is responsible for intermodal order planning, tracking, service exception management, and customer communication. Order management and service delivery should meet or exceed customer expectations.  The Customer Service Representative will work closely with Intermodal Planning, terminal operations, pricing, contracts, billing and other QCI support departments.

Essential Functions:

• Creation, entry and management of orders in the transportation management system(s).
• Collaborates with the Intermodal Planners as well as other QCI support departments
• Tracking and tracing of intermodal orders throughout the order cycle
• Ability to identify, report and correct service exceptions
• Customer advocate building relationships that foster growth
• Communicates effectively both internally and externally
• Responds to customer inquiries in a timely and effective manner
• Reporting and management of on-time service delivery
• Performs miscellaneous duties as assigned

Education

• 2 year degree preferred
• High school or GED required

Knowledge/ Skills/ Abilities (Competencies)

• 2 –3 year experience in customer service
• Transportation experience preferred
• Intermodal knowledge required
• Basic knowledge of company’s various business operations
• Excellent communication and interpersonal skills
• Organized, detail oriented, and ability to take initiative
• Ability to prioritize and hands multiple tasks
• Ability to work effectively in a team as well as independently, as required
• Knowledge of Google apps and Microsoft Office products preferred
• Strong analytical and planning skills

Position Type/Expected Hours of Work:  This is a full-time position, 5 days a week.

Travel: Rare

Work Environment:  This job operates in a professional office environment. This role routinely uses standard office and computer equipment.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.

This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.