What are the responsibilities and job description for the Operations Manager position at Quality Carriers?
Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services.
As the Operations Manager, your primary responsibility is to oversee the terminals efficiencies in dispatch, customer service, driver hiring and retention, and Standard Operating Procedures.
Essential Functions:
- Coordination of daily dispatch function to include, scheduling, tank cleaning, trailer utilization, and service performance. This would also include reviewing and approving Tank Washes daily
- Review and keep up to date all customer contracts for adequate fuel surcharges, rates on line haul and tank wash charges
- Ensure all Standard Operating Procedures are being met for all Operations Support functions
- Ensure all orders are being entered timely and accurately, assets are assigned prior to the beginning of the movement, loads are dispatched via Peoplenet and macros are completed to ensure accurate billing
- Overall driver management, safety performance, and hiring and retention
- Ensure all equipment is in compliance (both PM and Annual Inspections)
- Perform miscellaneous duties as assigned
Education
- High School Diploma or GED Equivalent, required
- 2 Years Terminal experience
- 2-4 Years Management experience
Knowledge/ Skills/ Abilities (Competencies)
- Understanding of operational procedures of bulk truck terminal
- Basic computer knowledge
- Leadership abilities
- Strong written and verbal communication skills
- Strong organizational and time management skills
Supervisory Responsibility: Management of dispatchers and clerical staff
Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans).
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.
Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Experience
Required- 2 - 4 years: Management Experience
- 2 year(s): Terminal Experience
Education
Required- High School or better
Skills
Preferred- Communication
- Operations Strategy
- Interpersonal
- Leadership
- Customer Service
- Conflict Resolution
- Data Analysis
- Decision Making
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
