What are the responsibilities and job description for the Operations Manager position at Quality Cleaning Service of Northwest Ohio?
Inspect Quality of Work and Fill in for Cleaners
Description
Job Title: Operations Manager – Janitorial Services
Hours: 3pm-11pm M-F with flexibility and occasional weekend work
Position Overview:
The Operations Manager is responsible for overseeing nightly operations across customer sites, managing cleaning staff, maintaining strong customer relationships, and ensuring service quality standards are consistently met. A significant portion of this role involves filling in for cleaners who call off, training new staff, and performing hands-on cleaning duties as required. This position requires a strong work ethic, excellent leadership skills, and the ability to balance administrative responsibilities with hands-on cleaning work.
Key Responsibilities:
- Site Supervision & Customer Relations:
- Oversee janitorial operations at multiple customer sites to ensure services meet contractual agreements and quality standards.
- Maintain regular communication with customers, address concerns promptly, and foster strong, long-term client relationships.
- Conduct regular site inspections to assess cleanliness and adherence to company standards.
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Staff Management:
- Supervise, train, and mentor janitorial staff, ensuring they understand their roles and responsibilities.
- Conduct training sessions for new hires to uphold quality cleaning practices and safety protocols.
- Manage employee schedules, assign tasks, and coordinate shifts to ensure proper coverage at all customer sites.
- Step in and perform cleaning duties when staff members call off to ensure continuous service delivery.
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Hands-On Cleaning Duties:
- Fill in as a cleaner when necessary, performing general cleaning tasks such as sweeping, mopping, dusting, vacuuming, and sanitizing surfaces.
- Assist staff with cleaning larger or more demanding jobs to ensure customer satisfaction.
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Operational Efficiency:
- Monitor and manage supplies, inventory, and equipment to ensure all sites are stocked and prepared for daily cleaning.
- Implement and enforce cleaning standards, safety guidelines, and company policies.
- Identify areas for improvement and recommend operational efficiencies to enhance service delivery.
Qualifications:
- Previous experience in janitorial services, facilities management, or a related field is preferred
- Proven experience supervising or managing teams, with strong leadership and people management skills.
- Ability and willingness to perform physical cleaning duties as a core component of the role.
- Excellent communication and problem-solving abilities for handling customer and staff concerns.
- Strong organizational skills to manage schedules, sites, and inventory effectively.
- Valid driver’s license and reliable transportation for travel between customer sites.
Work Environment:
- This position requires frequent travel between customer locations.
- Significant physical activity, including lifting, bending, and cleaning, is required.
- Work hours will vary and may include early mornings, evenings, or weekends as needed to meet operational demands.
Compensation & Benefits:
- Competitive salary based on experience.
- Company-provided cleaning supplies, equipment, and fuel reimbursement.
- Opportunities for career growth within the organization.
Salary
$35,000 - $45,000 per year
Salary : $35,000 - $45,000
