What are the responsibilities and job description for the Information Technology Support Specialist position at Quality Collision Group?
Why Join Quality Collision Group?
Top-5% Benefits Plan in America Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our priorities. Enjoy the industry’s best health plan with $0 co-pays, $0 deductible and $1 prescriptions, along with an industry-leading 401(k) match. We are committed to continually investing in our teammates.
Earning Potential With six-figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication.
Lowest turnover rate in the industry We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development.
Supportive Team Culture Work in an environment that values integrity, customer-centric service and continuous improvement. Experience the Quality Collision Group difference.
Job Summary
Provide technical support to clients experiencing computer and network hardware and software issues. Escalate unresolved queries, track, route, and redirect problems to appropriate resources. Utilizes excellent customer service skills and follows up to provide feedback after seeing problems through to completion. Record proper Asset and Inventory management tracking and documentation, respond to queries, isolate problems, troubleshoot issues, and process improvement.
Responsibilities Essential Functions
- Manage Active Directory
- Install / replace hardware / software
- Utilize CCC / CCCOne
- Image new computers
- Support Microsoft Office Suite
- Administer Microsoft Exchange
- Use Monday.com for project tracking
- Ensure network security
- Triage and prioritize issues
- Perform remote troubleshooting
- Maintain asset / inventory records
- Document procedures and solutions
- Collaborate on process improvements
- Provide end-user training / support
- Stay updated on industry trends
Qualifications
Benefits
