Parent Mentor/Case Manager

Quality Connections Living Services is seeking highly motivated and compassionate individual(s) to join our team as a Parent Mentor Program Case Manager/System Navigator. In this role, you will work closely with the parents of children with developmental disabilities to provide guidance and support in accessing the resources and benefits available to them.

The essential functions include, but are not limited to the following:

• Review the case plan for each client, establish rapport, and build relationships with the family.
• Reference and follow the Case plan for each client when providing support.
• Maintain accurate and complete case tracking forms.
• Facilitate teleconferencing meetings for clients (Zoom/Teams/WebEx, etc.).
• Meet face-to-face with clients as appropriate and necessary.
• Connect clients to resources and services through QCLS’s various services and other community-based organizations.
• Maintain tracking records for each client, keeping track of time spent in session and notes summarizing the meetings.
• Submit documentation to department supervisor indicating billable hours, not exceeding the approved RCOC hours of service per month per client.
• Prepare quarterly reports and termination of service reports for each family served.
• Prepare data highlighting the numbers of families served and the numbers of resources given.
• Maintain an accurate resource database specifically tailored for the clients of Regional Center.
• Work closely with the department supervisor to complete expected tasks as assigned by either RCOC or by the Director of QCLS.
• Attend trainings and meetings as required of the employees of QCLS.
• Ability to accurately complete client records and maintain secure storage of personal information in office, on computer and when transporting.
• Able to meet timelines and deadlines.
• Be a positive representation of Quality Connections Living Services whenever in the community.

Requirements:

• At least 2 years of experience in a similar role, preferably working with families of children with developmental disabilities
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Knowledge of community resources and services for families of children with developmental disabilities
• Reliable transportation
• Auto insurance that complies with the state policy concerning minimum car insurance coverage
• Valid driver’s license in good standing
• Successful clearance of local and/or state background checks

Job Types: Full-time, Part-time

Pay: $18/hr starting pay- $22/hr based on case load/experience

If you are passionate about helping families of children with developmental disabilities navigate complex systems of care and connect with the resources and support they need, we encourage you to apply. Quality Connections Living Services is an equal opportunity employer and welcomes candidates from diverse backgrounds.

EEO Statement:
Quality Connections Living Services is an equal opportunity employer and does not discriminate on the basis of race, religion, color national origin, age, sex, gender, sexual orientation, disability, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off
• Referral program

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Required)

License/Certification:

• California Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $18 - $22