Transit Manager

Nature Of Work:
The Transit Manager is responsible for overseeing the planning, coordination, and
implementation of rural and urban transit services at Quality Connections. The Transit Manager
ensures that safe, reliable, and accessible transportation is provided to community members,
including seniors, individuals with disabilities, and the general public.
Under supervision of the CEO, the Transit Manager supervises transportation staff, manages fleet
operations, coordinates schedules, and liaises with regional partners and funding agencies. The
Transit Manager supports the CEO in promoting the program’s mission and ensures compliance
with local, state, and federal transit regulations.

Typical Duties:
Management Duties
 Manages records of receipts and transmits monies to the Finance Department
 Supervise all billing to clients on a daily basis, handles all administrative duties
associated with the department
 Ensures that vehicle maintenance is performed each month as per state specifications and
requirement
 Develop and manage transit routes, schedules, and service plans
 Supervise drivers, dispatchers, and administrative support staff
 Coordinate with external partners including ADOT, local governments, and funding
agencies
 Maintain vehicle records, oversee maintenance schedules, and ensure safety standards in
coordination with Quality Connections Financial Management Staff
 Monitor and submit reports for grants, including 5311 and other funding sources, in
coordination with Quality Connections Financial Management Staff
 Manage budgets, vendor contracts, and procurement of vehicles and supplies
 Participate in regional transportation planning meetings and public outreach
 Maintain an organized and clean office and fleet yard environment
 Prepare for and participate in audits and quality assurance reviews
 Other duties as assigned

Operational Duties
 Provide on-call support for dispatch and driver emergencies
 Review and resolve customer feedback and complaints
 Monitor route performance and make data-driven adjustments
 Train new staff on transportation software, safety procedures, and company policies
 Schedule staff and coordinate daily coverage across all routes

 Manage communication systems and ensure training, technology and operations work
together to support effective, safe communications on the road.

Knowledge, Skills and Abilities:
Working knowledge of:
 Transit operations, safety procedures, and scheduling
 Federal, state, and local transit laws, ordinances, regulations, and policies
 Occupational Safety and Health Act provisions
 Various state and federal transportation grant programs
 ADA transportation standards
 Fleet maintenance procedures
 Defensive driving and safe driving techniques
 Geographic knowledge of regional service areas, including traffic patterns in Northern
Arizona
 Drug and alcohol testing procedures and related training
 Passenger service and safety certification requirements
 Transportation-related community and funding resources

Skill in:
 Supervising staff and resolving conflicts
 Managing multiple tasks and deadlines
 Communicating with diverse populations, including individuals with disabilities
 Operating various sizes of transportation vehicles
 Creating and maintaining official records
 Developing and maintaining effective coalitions and partnerships
 Providing leadership and overseeing resource management
 Using transportation dispatch and routing software

Ability to:
 Work independently and as part of a team
 Maintain accurate records
 Build partnerships with local agencies
 Adapt to changing service needs and community priorities
 Establish and maintain effective interpersonal relationships
 Communicate effectively both verbally and in writing

MINIMUM QUALIFICATIONS:
Any combination of education, training, or experience that demonstrates the ability to perform
the duties of the position. Must be at least 21 years of age. High school diploma or GED
required; college coursework in transportation, management, or public administration preferred.
Must have a valid Arizona Driver’s License with a clean driving record for the past 3 years. Must
be able to pass a State of Arizona Department of Public Safety background check and obtain a
Level One Fingerprint Clearance Card.

Quality Connections is an equal employment opportunity employer. Employment decisions are
based on merit and business needs, and not on race, color, citizenship status, national origin,
ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital
status, veteran status, or employees with military family members, political affiliation, or any
other factor protected by law.