What are the responsibilities and job description for the Operations Manager position at Quality Custom Distribution?
Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 25 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.
Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.
JOB SUMMARY:
The Operations Manager plans and manages warehouse, or transportation operations to meet QCD and GSF objectives for quality, efficiency, productivity, and customer satisfaction. This person should be qualified to assume General Manager duties in senior management's absence.
In this facility, there are approximately 130 associates in a non-union environment.
Competitive salary and benefits, including bonus and car allowance.
Bilingual (Spanish) candidates strongly preferred.
Transportation management (in house drivers) experience required.
ESSENTIAL FUNCTIONS:
- Plans, implements and monitors the day to day operations for the Division’s Distribution function including analyzing operating data and reports, determining manpower needs and monitoring adherence to standards to ensure business plan objectives are met or exceeded. (25%)
- Manages assigned staff, including selecting employees, assigning work, providing training and development, evaluation performance and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%)
- Periodically audits operational procedures and programs related to distribution and implements necessary improvements to achieve expectations for availability, storage, sanitation, security and delivery of inventory. Periodically audits operational procedures and programs related to distribution and implements necessary improvements to achieve timeliness and accuracy goals and customer satisfaction. (15%)
- Develops, audits and controls budget for warehouse and transportation departments and ensures that operational costs are within plan. Manages the purchase and/or leasing and maintenance of all distribution equipment including tractors/trailer/material handling devices to achieve safety, longevity and efficiency objectives. (10%)
- Ensures compliance with all customer, governmental and Company directives and policies and ensures the preparation and distribution of all relevant reports and quality analyses summaries. (10%)
- Communicates with Division management and employees and provides relevant reports and analyses to ensure appropriate decision-making. Conducts analyses on special project assignments. (10%)
- Performs other related and assigned duties as necessary. (10%)
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Works with up to 100 or more employees, including hourly staff. Oversees operations with significant impact on GSF customer relations.
PERFORMANCE CATEGORIES
- Budget
- Driver performance, including hourly off-load rate, on-time delivery, and reliability
- Customer and vendor relationships
- DOT compliance
- Teamwork within the department and across departments
- Customer satisfaction
- Safety of employees
- Safety of facility and transportation equipment
- Silliker rating
- Teamwork within the department and across departments
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
Bachelor's degree in management, business, or psychology from an accredited college or university or equivalent job experience.
Experience:
5 to 7 years of work experience in transportation or food distribution, including administrative responsibilities.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
- DOT regulations, policies, and procedures (J)
- On-board computer systems (J)
- Relevant safety policies, practices and procedures (J)
- Management/supervisory concepts and techniques (B)
- Project management concepts and techniques (B)
- Budgetary concepts and procedures (B)
- PC word-processing/spreadsheet software applications (B)
- Scheduling and routing (B)
- Computer-based routing systems (B)
- Shipment and distribution of food or allied products (B)
- Regional geography and customer locations (B)
Skill and ability to:
- Support a diverse workforce of up to 100 employees
- Resolve delivery issues between vendors and the company; other customer service issues
- Support management and motivate employees in a team-based environment
- Interpret transportation operations anomalies and identify appropriate solutions
- Prepare administrative and technical documents and reports
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Limited travel via airplane and drive an automobile
- Act in accordance with GSF's Values and Creed
