Operations Manager

JOB SUMMARY: 

The Operations Manager plans and manages warehouse, or transportation operations to meet QCD and GSF objectives for quality, efficiency, productivity, and customer satisfaction. This person should be qualified to assume General Manager duties in senior management's absence.

There are approx. 130 associates in a non-union environment.

Competitive salary and benefits, including bonus and car allowance.

Bilingual (Spanish) candidates are strongly preferred.

Transportation Management (in-house drivers) experience needed.

Responsibilities

ESSENTIAL FUNCTIONS:

1. Plans, implements, and checks the day-to-day operations for the Division’s Distribution function including analyzing operating data and reports, deciding workforce needs and monitoring adherence to standards to ensure business plan goals are met or exceeded. (25%)
2. Manages assigned staff, including selecting employees, assigning work, providing training and development, evaluating performance and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%)
3. Periodically audits operational procedures and programs related to distribution and implements necessary improvements to achieve expectations for availability, storage, sanitation, security, and delivery of inventory. Periodically audits operational procedures and programs related to distribution and implements necessary improvements to achieve timeliness and accuracy goals and customer satisfaction. (15%)
4. Develops, audits, and controls budget for warehouse and transportation departments and ensures that operational costs are within the plan. Manages the purchase and/or leasing and maintenance of all distribution equipment including tractors/trailer/material handling devices to achieve safety, longevity, and efficiency goals. (10%)
5. Ensures compliance with all customers, governmental and Company directives and policies and ensures the preparation and distribution of all relevant reports and quality analysis summaries. (10%) 
6. Communicates with Division management and employees and provides relevant reports and analyses to ensure proper decision-making. Conducts analyses on special project assignments. (10%)
7. Performs other related and assigned duties, as necessary. (10%)

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Works with up to one hundred or more employees, including hourly staff. Overseas operations with a significant impact on GSF customer relations.

 PERFORMANCE CATEGORIES

• Budget
• Driver performance, including hourly off-load rate, on-time delivery, and reliability.
• Customer and vendor relationships
• DOT compliance
• Teamwork within the department and across departments
• Customer satisfaction
• Safety of employees
• Safety of facility and transportation equipment
• Siliker rating
• Teamwork within the department and across departments

Qualifications

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

Associate’s degree in business management, or psychology from an accredited college or university or equivalent job experience.

Experience:

5 to 7 years of work experience in transportation or food distribution, including administrative responsibilities.

Knowledge, Skills, and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• DOT regulations, policies, and procedures (J)
• On-board computer systems (J)
• Relevant safety policies, practices, and procedures (J)
• Management/supervisory concepts and techniques (B)
• Project management concepts and techniques (B)
• Budgetary concepts and procedures (B)
• PC word-processing/spreadsheet software applications (B)
• Scheduling and routing (B)
• Computer-based routing systems (B)
• Shipment and distribution of food or allied products (B)
• Regional geography and customer locations (B)

 Skill and ability to:

• Support a diverse workforce of up to one hundred employees.
• Resolve delivery issues between vendors and the company, and other customer service issues.
• Support management and motivate employees in a team-based environment.
• Interpret transportation operations anomalies and find proper solutions.
• Prepare administrative and technical documents and reports.
• Work effectively in a general business environment, with a focus on elevated levels of quality and customer service.
• Limited travel via airplane and drive an automobile.
• Act by GSF's Values and Creed

Apply: https://resume-goldenstatefoods.icims.com/jobs/21332/operations-manager/job