What are the responsibilities and job description for the Transportation Supervisor position at Quality Custom Distribution?
QCD Orlando is looking for a Transportation Supervisor to join their amazing team!
JOB SUMMARY: Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded. This is a unionized facility.
Schedule is 6:00 PM start time, 12 hour shifts. Either Sunday-Wednesday or Wednesday-Saturday.
PAY IS COMMENSURATE WITH EXPERIENCE. THIS POSITION IS BONUS ELIGIBLE.
ESSENTIAL FUNCTIONS:
- Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
- Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
- Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
- Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
- Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)
- Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
- Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Supervises up to 100 or more employees, including hourly staff. Oversees operations with a significant impact on GSF customer relations.
PERFORMANCE CATEGORIES
- Budget
- Driver performance, including hourly off-load rate, on-time delivery, and reliability
- Customer and vendor relationships
- DOT compliance
- Teamwork within the department and across departments
- Customer satisfaction
- Safety of employees
- Safety of facility and transportation equipment
- AIB rating
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
Bachelor’s degree in management, business, or psychology from an accredited college or university.
Experience:
3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
- DOT regulations, policies, and procedures (J)
- Labor contracts and labor union environment (J)
- On-board computer systems (J)
- Relevant safety policies, practices and procedures (J)
- Management/supervisory concepts and techniques (B)
- Project management concepts and techniques (B)
- Budgetary concepts and procedures (B)
- PC word-processing/spreadsheet software applications (B)
- Scheduling and routing (B)
- Computer-based routing systems (B)
- Shipment and distribution of food or allied products (B)
- Regional geography and customer locations (B)
Skill and ability to:
- Supervise a diverse workforce of up to 100 employees
- Resolve and report delivery issues between drivers and customers; other customer service issues
- Supervise and motivate employees in a team-based environment
- Interpret transportation operations anomalies and identify appropriate solutions
- Prepare administrative and technical documents and reports
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Travel via airplane and drive an automobile
- Act in accordance with GSF’s Values and Creed
