Retail Stocker #18, 2233 S. Cedar St

Our mission is to work as a team, taking responsibility in building loyalty with our customers

and our co-workers, to exceed expectations providing product and services that combine high

quality with integrity and to assist all internal and external customers to assure that their needs

are met in a ‘Customer Service Plus 1’ manner.

Position Summary

Stock and handle products, perform cleaning duties, and maximize customer satisfaction.

Primary Job Responsibilities

•   Receiving, Stocking and Handling Products
•    Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds
•    Verify accuracy by comparing shipment to written order and report discrepancies in deliveries
• Verify shelf tags (accurate, readable)
• Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher
• Remove dated, damaged, spoiled products
• Maintain storeroom and cooler stock neatly and orderly
• Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)
•   Bend and scoop hard ice cream from bulk containers for preparation of cones
•   Lift and count returnable bottles and cans, stack neatly in designated area
• Cut and collapse empty boxes
•  Handle open products appropriately and according to health regulations
• Rotate and replenish merchandise in the coolers, backroom and sales floor
• Clean display cases, shelves, equipment, glass/windows, doors and aisles.
• When needed, help carry customer purchases to their vehicle.
•  Assist with cleaning and shoveling the outside area
•   Empty and clean trash containers, inside and out.
• Cooperate with other store and company personnel
• Demonstrate a respect for employees and the company
•  Report to work as scheduled and in appropriate company uniform
• Complete training assignments
• Communicate concerns to management
•  Follow through on assigned tasks, demonstrate urgency in completion
• Maintain confidentiality of store personnel and operations
• Accurately punch in and out in Kronos time keeping system
• Know and follow policies and procedures
• Maximize Customer Satisfaction and Sales Improvement
• Greet Customers and provide quick, friendly service
• Suggest additional and promotional items
• Customer Service Plus One
• Handle customer’s questions, complaints, quickly and appropriately or refer to CSR or Management
• Promote the use and benefits of the QD Loyalty Card

 Safety and Security

• Ensure internal and external store areas are kept free of safety hazards
• Correct and report any safety or security violations, concerns, etc.

Relationships

Manager, Shift Manager, and Support Staff

  Immediate supervisor

  Consult regarding policy and procedures, problems and questions

  Keep informed of changes and activities in store, company, competition

  Exchange ideas

Supervisor, Operations Director, Human Resources, Department Heads:

  Inform of any problems or questions if unable to reach Manager, or if further clarification is

       needed, or if Manager is part of or unsympathetic to a problem/concern

Job Specifications

Education/Experience Requirements:

·         High school education or equivalency preferred, not necessary

Training

 Must complete the following within 60 days of hire

• New Employee Orientation (1^st half of class only – no register/alcohol/tobacco)
•   New Hire Checklist
• RTO Program

Physical Demands

• Willing to work flexible hours when needed
• Ability to communicate effectively with customers and other employees
• Ability to adapt to changing circumstances, personalities, locations, and hours
• Requires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects
• Bend and scoop hard ice cream from bulk containers
• Exposure to temperature extremes

Mental Demands and Responsibility

• Handle multiple priorities quickly
• Read and follow policies and training information
• Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.
• Ability to work with and through other people
• Aware of merchandising, safety/security and customer issues which need attention

*This document is intended to describe the general nature and level of work performed and the requirements of the position. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities of personnel so classified; nor is it intended to limit the right of any leader to assign or direct employees under his/her direction.