Description
- This is a Full Time Position
- Open Availability is required
- Full Benefits 1st of the month following 60 days of employment
- A minimum of 6 months previous Retail Management experience Required
- Monthly Bonus Program!
Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary :
Act as the Store Manager in his / her absence. Oversee work of shift personnel as assigned. Maximize customer satisfaction, sales and profit.
Job Responsibilities :
Maximize Customer Satisfaction and Sales Improvement by delivering Customer Service 1Provide quick, friendly service, with a welcoming smileEnsure staff is customer service focusedOrganize time of self and others to ensure Customer Service Plus OneSuggest additional and promotional items / suggestive sellingCreate a pleasant and positive work environmentHandle customer's questions, complaints and concerns quickly and appropriatelyOversee the Work of Shift Personnel
Treat Associates fairly and consistentlyOrient, train and develop new Associates and retrain existing Associates, to improve individual and store performancePrioritize duties, manage time of self and shift personnel Oversee store cleanliness and conditions, inside and out by performing continuous storeEnsure alcohol, tobacco, lotto and instant lottery sales are appropriately handledEnsure shift coverage, making special arrangements if necessaryCommunicate shift activities or concerns to Store Manager and fellow Shift ManagersMaintain displays and product presentation; suggest merchandising improvementsWilling to work flexible hours when neededGeneral Duties and Operations
Enter orders / variances in system accurately and assist with build to'sPerform stocking, cleaning, and cashier duties as needed on the shiftFollow policy on cash handling / reportingPerform shift and daily opening / closing activitiesPerform Vendor check-in proceduresSafety and Security
Ensure internal and external store areas are kept free of safety hazardsEnsure security monitoring is running and operating properlyCorrect and report any safety or security violations, concerns,Follow food safety guidelinesPersonal Conduct
Model outstanding behaviors for others on their shiftsFollow through on assigned tasks, demonstrate urgency in task completionMaintain confidentiality of store personnel and operationFollow and enforce all policies : dress code, attendance,Relationships : Store Manager :
Immediate supervisorConsult regarding policy and procedures, problems and questionsKeep informed of changes and activities in store, company, competitionCommunicate regarding store Associates; training progress / deficiencies, successes or concernsExchange ideasSupervisor
Inform of any problems or questions, if unable to reach Store ManagerInform of questions / problems which were not resolved by Store ManagerConsult if there is an unresolved problem / concern with Store ManagerExchange ideasOperations Manager / Department Heads
Communicate as needed to ensure effective, efficient operationsCustomer Service Representatives / Other Store Personnel
Coordinate activities to assure customer service and task completionHold accountable for company policy and proceduresTrain to become proficient and comfortable in positionProvide assistance and encouragementEssential Skills, Abilities and Physical Demands :
Ability to communicate effectively orally and in writing with customers and AssociatesAbility to work without close supervisionAbility to work with and through other peopleJudgment and decision making to handle questions or problems relating to people, equipment, products, etc.Ability to read, follow and implement policies, procedures and programsAwareness of merchandising, safety / security and personnel issues which need attentionAbility to adapt to changing circumstances, personalities and shiftsWork flexible hours, mostly afternoon, evening or midnight shiftsPerform accurate data entry of sales transactions using a touch screen monitorAbility to handle cash transactions and return proper changeAbility to read fine print and decipher details in checking ID for age restricted salesHandle multiple priorities quickly and effectivelyStanding without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes)Stooping / kneeling to floor level, climbing, bending and stretching above chest levelLifting / moving up to 25 pounds on a regular basisLift and organize cases of milk and other containers weighing up to 50 pounds one or more times per shiftRepetitive arm / wrist movement in scanning items and dipping ice creamWorking in temperature extremes for extended periods (cooler approximately 40°, shoveling snow, cleaning in winter and summer)Bend and scoop hard ice cream from bulk containers for preparation of conesEducation / Experience Requirements :
High School Diploma or equivalentMinimum of 90 days as Quality Dairy Customer Service Representative or six (6) months prior management experienceCompletion of Customer Service Representative TrainingCompletion of Shift Manager Development and Certification ProgramThis Job Description in no way states or implies that these are the only duties to be performed. Associates will be required to follow any other instructions and to perform any other duties as requested by the supervisor.
