What are the responsibilities and job description for the Director - QRS Business Operations position at Quality Distribution?
Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services.
Job Summary / Objective :
Support the Senior Director of Business Operations in overseeing day-to-day operations, streamlining processes, and driving efficiency across multiple departments.
Essential Functions :
- Oversight of the QRS National Account Manager and Customer Service Team. Work with the SR National Account Manager on day to day operations, strategic planning, and growth of the program.
- Oversight of Regional R Stamp Director. Work with the R Stamp Director on Strategic planning and growth of the Operations.
- Oversight of the Regional Registered Inspector Trainers. Work with the Trainers on day to day operations, strategic planning and growth of the program.
- Assist in the development and implementation of operational strategies that align with company goals
- Monitor and optimize daily operations, ensuring efficient workflow across departments such as customers, operations, accounting, marketing, etc.
- Identify and resolve operational bottlenecks, implementing best practices to enhance productivity.
- Provide leadership and support to QRS managers, ensuring clear communication of expectations and goals
- Foster a collaborative and high-performance work environment
- Analyze existing processes and identify opportunities for improvement, cost reduction, and efficiency gains
- Assist in the preparation and management of operational budgets.
- Monitor expenses to ensure they align with budgetary goals
- Identify cost-saving opportunities without compromising service quality.
- Collaborate with customer service teams to ensure a high level of customer satisfaction
- Develop strategies to improve customer retention and service response times
- Report to the SR Director on strategy, metrics, reporting, planning, team building and development, and networking strategies.
Education
Knowledge / Skills / Abilities (Competencies)
Supervisory Responsibility :
Position Type / Expected Hours of Work :
Travel
We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off / Holiday Schedule, in addition to Medical, Dental and Vision plans).
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military / veteran status or other characteristics protected by law.
Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
