What are the responsibilities and job description for the Branch Manager Operations Director position at Quality Equipment, LLC?
Company Overview
Quality Equipment, LLC is a John Deere dealer with 36 locations across North Carolina, South Carolina, and Virginia. Our company prides itself on commitment to customers, employees, and the community. We strive to be the premier John Deere dealer in our region by serving customers with integrity.
Job Description
The Branch Manager/Service Parts Hybrid role will oversee both the Service and Parts Departments at the Hope Mills location. The primary responsibilities include coordinating activities within these departments, maximizing return on investments, controlling expenses, and ensuring safe work practices. This position will also focus on excellent customer satisfaction, talent attraction and retention, and effective customer engagement within the branch.
Responsibilities
- Manages the Service Department, determining complaint causes, corrections needed, and proper repairs to customer satisfaction.
- Leads technicians and workload to produce desired customer experience and tech performance goals.
- Develops, maintains, and adheres to a priority system for scheduling all service work, including internal requests.
- Executes the Repair Order process, reviewing time required for repair, posting parts used during the job, and processing final invoices presented to customers.
- Schedules jobs and work areas to technicians according to their mechanical skills and knowledge.
- Evaluates and ensures that necessary special tools and service equipment are available and maintained in good working order.
Additional Responsibilities
- Coordinates the Parts Department, developing processes to ensure internal and external customer satisfaction.
- Executes marketing plans and monitors departmental goals to achieve success.
- Maintains accurate inventory control systems and submits warranty claims and returns as required.
- Promotes and merchandises parts and accessories to achieve budgeted sales.
BASIC FUNCTIONS AND RESPONSIBILITIES (CONT.)
Other Duties
- Reviews management reports to audit departmental performance and employee actions.
- Assists with staff development, training, and performance reviews.
- Monitors departmental processes and employee actions for compliance with the Quality Equipment Safety Manual.
- Executes annual branch goals and budget, aligning them with organizational objectives.
Requirements and Qualifications
The ideal candidate will possess a High School Diploma or Equivalent, minimum 3 years' experience in Service Department operations and Parts Department operations. Leadership experience is preferred, along with basic mechanical ability, understanding of engines, transmissions, and electrical systems. Strong organizational skills, leadership abilities, and excellent communication skills are essential for this role.
