What are the responsibilities and job description for the Field Service Technician Position position at Quality Equipment, LLC?
At Quality Equipment, LLC, we value our employees and strive to create a work environment that promotes growth and advancement.
As a Field Service Technician, you will have the opportunity to join our team in Fuquay-Varina and contribute to our mission of providing exceptional service to our clients.
BASIC FUNCTIONS AND RESPONSIBILITIES:
- Diagnose and repair complex issues related to agricultural and turf equipment.
- Disassemble, assemble, and repair components and machines.
- Collaborate with the Service Manager to complete all service tasks.
- Document all work performed on repair orders.
- Communicate effectively with customers to understand their needs and provide solutions.
- Participate in ongoing training programs to stay up-to-date on the latest technologies and techniques.
- Maintain accurate records of time and materials used in performing work duties.
- Ensure a clean and organized work area.
- Identify and report any issues with shop tools, equipment, or vehicles that may impact service quality.
- Adhere to all safety protocols and regulations.
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS:
- High School Diploma or equivalent experience required.
- 1 year(s) of experience performing service repairs.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Proficient knowledge of engines, transmissions, electrical systems, and/or hydraulic systems.
- Ability to use personal computers and various types of diagnostic equipment.
- Ability to read and interpret technical documentation.
- Valid driver's license required for potential driving situations.
- Ability to operate a forklift, preferred.
- Set of tools required.
PHYSICAL DEMANDS:
- Weight Requirements: Lifting up to 50 lbs.
- Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sitting.
- Visual: Working with PCs, smart devices, and close detailed work.
- Driving: Occasional – Short and long distances.
- Dexterity: Ability to grasp and manipulate standard tools and office equipment.
- Noise: Medium to High.
Our employees enjoy competitive wages and a comprehensive benefits package, including medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. Additionally, we offer significant paid training and opportunities for professional and personal development.
