Field Service Technician

PURPOSE 

Performs basic diagnostic, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Shop Foreman (if applicable) or senior technicians.  

BASIC FUNCTIONS AND RESPONSIBILITIES 

· Performs basic diagnostic and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products 

· Responsible for the disassembly, assembly, and repair of components and machines 

· Performs all service tasks as assigned by the Service Manager 

· Prepares all forms (detail of work performed on repair orders) required in conjunction with job assignments 

· Reports any additional work required on equipment to the Service Manager, for proper and safe operation by the customer 

· Participates in all training programs as directed by the Service Manager 

· Accounts for all time and for all materials used in performing work duties  

· Maintains a clean work area and performs work in a neat and orderly fashion 

· Reports any issues with shop tools, equipment or vehicles that are in a serviceable condition or are unsafe for use  

· Follows all safety rules and regulations in performing work assignments 

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS 

· High School Diploma or equivalent experience required 

· 1 year(s) of experience performing service repairs 

· Ability to write diagnosis and work completed on routine reports (repair orders) 

· Proficient knowledge of engines, transmissions, electrical systems and/or hydraulic systems 

· Ability to use personal computer and various types of diagnostic equipment 

· Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals  

· Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures   

· Ability to speak effectively one-on-one with customers 

· Ability to operate vehicles and equipment used for diagnostic purposes  

· Valid driver’s license required for potential driving situations  

· Ability to operate a forklift, preferred 

· Must possess set of tools  

PHYSICAL DEMANDS  

· Weight Requirements: Lifting up to 50 lbs. 

· Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of time 

· Visual: Working with PC, smart devices, and close detailed work 

· Driving: Occasional – Short and long distances 

· Dexterity: Ability to grasp and manipulate standard tools and office equipment   

· Noise: Medium to High