What are the responsibilities and job description for the Quality Equipment, LLC is hiring: Service Writer in Sunbury position at Quality Equipment, LLC?
We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.
Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.
We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.
We are currently looking for a Service Writer to join us in our Sunbury branch :
PURPOSE
Coordinates customer’s equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.
Basic Functions And Responsibilities
- Fields internal and external customer inquiries for the Service Department.
- Opens work orders, maintains control until they are closed and invoiced.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Maintains service accessories and supplies and prepares replacement orders when necessary.
- Prepares warranty and / or product improvement for submission by the Central Warranty Administrator.
- Assists customers with mower or equipment loading / unloading when necessary.
- Performs other functions or duties as directed by management in-line with the objectives of the dealership.
- Close and process RO’s for payment when needed.
- Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable).
- Assists on the parts counter when necessary.
- Assists with loading / unloading trucks when necessary (where applicable).
- Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill.
Experience, Skills, And Knowledge Requirements
PHYSICAL DEMANDS
Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
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