What are the responsibilities and job description for the Sales Support Representative position at Quality Equipment & Parts, Inc.?
About Us:
At Quality Equipment & Parts, Inc., we specialize in providing top-tier forestry, mulching, logging, tree care, recycling, and compact construction equipment. Founded in 2001 our company began by salvaging parts to support local loggers and grew into a trusted resource for hard-to-find parts and equipment expertise. Today, we proudly serve Florida and surrounding states as a full-service supplier dedicated to excellence in customer service and industry-leading solutions.
Job Overview
We are seeking a highly organized and detail-oriented Sales Support Representative to join our dynamic sales team. In this role, you will provide critical administrative and operational support to the sales department, ensuring smooth processes and exceptional customer service. This position is ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to ensure everything runs smoothly.
Duties
Administrative Support:
- Assist the sales team with day-to-day administrative tasks, including managing schedules, preparing reports, and maintaining accurate records.
- Prepare and process sales quotes, proposals, and contracts.
Customer Service:
- Act as a liaison for customer inquiries related to sales, payments, and documentation.
- Provide excellent customer service to ensure a positive customer experience.
Title and Tag Documentation:
- Coordinate and process title and tag applications for customer purchases.
- Ensure compliance with state and federal regulations regarding vehicle documentation.
Warranty Registration:
- Handle warranty registrations for sold products, ensuring timely and accurate submission.
Marketing Support:
- Assist with creating and distributing marketing materials and managing promotional campaigns.
- Update social media accounts and the company website with relevant content.
Payment and Invoice Processing:
- Accurately process payments and deposits for customer purchases.
- Generate and send invoices to customers, ensuring accuracy and timeliness.
Other Duties:
- Collaborate with other departments to ensure seamless operations.
- Perform additional tasks as assigned by the Sales Manager.
Skills
- Strong customer service skills with a focus on building relationships and ensuring client satisfaction.
- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
- Proficiency in using CRM software (HUB Spot) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A proactive approach to problem-solving with strong attention to detail.
- Previous experience in a sales support or administrative role is preferred but not required.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18
