What are the responsibilities and job description for the Mobile Service Technician position at Quality Equipment?
We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for a Mobile Service Technician to join us in our Knightdale store. PURPOSETo represent the Company for the purpose of selling Compact Construction Equipment to customers within the Myrtle Beach, SC / Wilmington, NC MSA. Customers include construction contractors, commercial businesses, and governmental agencies. BASIC FUNCTIONS AND RESPONSIBILITIESRepresents the Company for the sale of Compact Construction Machinery within local MSA.Serve as Account Manager for key Business to Business (B2B) customer accounts. Develops a deep understanding of each customer business, needs, challenges, and goals and work to develop solutions through unique combinations of Quality Equipment products and support. Documents key account activity in the Handle 2.0 CRM program.Prospects for new customers in local geographic area in customer segments which include Private Landscape Contractors, governmental agencies, construction contractors and other trades.Must keep current on product knowledge, features and benefits of all equipment that are sold by Quality Equipment, LLC. This involves a specific focus on Compact Construction Equipment.Keeps abreast of competitive activity and competitive products. Keeps abreast of trends in our customer’s business that will affect the products these customers will buy today and into the future.Maintains Company assets and other equipment (ex., vehicle, phone, computer) as assigned.Conducts product demonstrations at customer’s job site.? Maintains in good, usable, and current condition (electronic and / or paper as directed) all manuals, price lists, and other documents given the individual by the Company. Accurately completes all documents related to sales transactions in a timely manner. This includes completing all required complete goods tickets, purchase orders, retail notes, customer down payments, etc., when completing a sale.Has a good knowledge of used equipment values and be able to evaluate properly for trading purposes.After completing a sale, follow ups with customer to make sure he / she is satisfied with the item and service provided by the dealership.Understands, supports, and promotes products and services from all departments of Quality Equipment (parts and service). This specifically includes coordinating between customer and the Parts / Service Managers at various Quality Equipment locations in support of larger customers who utilize multiple dealership locations.EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTSGood understanding of local conditions with a knowledge of sale and resale values of machinery.Must be a self-starter with good communication and inter-personal skills.Good computer skills.Positive attitude.Compact construction equipment backgroundPhysical Demands : Noise Levels : Medium to High.Weight Requirements : Lifting up to 50 lbs.Mobility : Squatting, bending, climbing, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long du rations of time.Visual : Working with PC, online content, manuals and close detailed workWork Environment : Exposure to extreme weather, fumes, airborne particles and moving mechanical partsDexterity : Ability to grasp and manipulate tools, equipment and machines.Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
