What are the responsibilities and job description for the Hotel Front Desk Receptionist Parttime position at Quality Inn and Suites Airport?
Job Summary
We are seeking a friendly and professional Front Desk Receptionist to join our team. This role is essential in creating a welcoming environment for our guests and ensuring smooth operations at the front desk. The ideal candidate will possess excellent customer service skills and a strong attention to detail. 11pm to 7am.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage phone systems, answering calls promptly and directing inquiries as necessary.
- Provide exceptional customer service by addressing guest needs and resolving issues effectively.
- Maintain guest relations by ensuring all requests are handled with care and professionalism.
- Perform front desk operations including check-in/check-out procedures, managing reservations, and processing payments.
- Assist with night audit duties as required, ensuring accurate reporting of daily transactions.
- Collaborate with other departments to enhance guest experiences and facilitate smooth operations.
- Maintain an organized front desk area, ensuring all materials are stocked and accessible.
Skills
- Proficient in phone etiquette and managing phone systems effectively.
- Strong customer service skills with a focus on guest satisfaction.
- Experience in front desk operations within a resort or hotel environment is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is beneficial for understanding guest needs.
- Excellent organizational skills with the ability to multitask in a busy atmosphere.
- Strong interpersonal skills to foster positive relationships with guests and team members.
Join our dedicated team where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Del Valle, TX (Required)
Ability to Relocate:
- Del Valle, TX: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15