What are the responsibilities and job description for the Choice Hotels/Quality Inn Front Desk Manager Dade City/Ridge Manor position at Quality Inn and Suites?
Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Help Laundry and Housekeeping staff to co-ordinate the work and Fold the linens when needed.
Processes guest charge vouchers and credit card vouchers. Verifies all account postings and balances made during the day by front desk cashier and agents. Monitors the current status of coupon, Discount, and other promotional programs.
Run End of day process / Night audit process on the Property management software.
Promotes a positive image of the property to guest and must be pleasant, honest, and friendly and also should be able to address guest request and problems.
This position is for Combination of Mornings 7am to 3 pm & Afternoon 3pm to 11 pm.
Duties and Responsibilities
*Posts room charges and taxes to guest accounts.
*Processes guest charges voucher and credit card vouchers.
*Posts guest charge purchase transactions not posted by the front office cashier.
*Transfer charges and deposits to master accounts.
*Verifies all account postings and balances.
*Monitors the current status of coupon, discount, and other promotional programs.
*Tracks room revenues, occupancy percentages, and other front office statistics.
*Prepares a summary of cash, check, and credit card activities.
*Summarizes results of operations for management.
*Understand principles of auditing, balancing, and closing out accounts.
*Knows how to operate PMS, computers, and other front office equipment.
*Understand and knows how to perform check-in and check-out procedures/acknowledge all rewards member per status.
* Help Back office and Laundry Staff as Needed.
* Follow all cash handling policies and procedures
Job Type: Full-time/Part Time
Salary: $13 to $14 /hour
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 36 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Required)
- Front Desk: 1 year (Required)
Work Location: In person
Salary : $13 - $14
