What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Suites?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A background in hospitality or guest services is preferred.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Assist with night audit duties as required.
- Provide information about hotel amenities, services, and local attractions.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with other hotel departments to enhance guest experiences.
- Utilize phone etiquette to handle incoming calls promptly and courteously.
- Support multilingual guests by communicating effectively in their preferred language when possible.
Experience
- Previous experience in a hotel or resort setting is highly desirable.
- Strong background in customer service or guest relations is essential.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality software systems is an advantage but not mandatory.
- Excellent phone etiquette and interpersonal skills are required to provide outstanding guest services.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $16.25 - $17.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
Work Location: In person
Salary : $16 - $17
