What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Suites?
Overview
We are seeking a dedicated Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be a customer service-oriented individual with a passion for ensuring positive guest experiences.
Responsibilities
- Greet guests upon arrival and provide exceptional customer service throughout their stay
- Check guests in and out efficiently, handling all payment transactions accurately
- Answer phone calls, emails, and in-person inquiries promptly and professionally
- Assist guests with inquiries, requests, and resolving any issues they may have during their stay
- Perform night audit duties as needed to ensure accurate daily accounting records
- Maintain a clean and organized front desk area
Requirements
- Previous experience in a front desk or guest services role, preferably within a hotel or resort setting
- Proficiency in bilingual communication is a plus
- Strong customer service skills with the ability to handle various guest relations effectively
- Knowledge of hospitality management practices and hotel operations
- Excellent organizational skills and attention to detail
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- West Lafayette, IN 47906 (Required)
Ability to Relocate:
- West Lafayette, IN 47906: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
