What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires excellent communication skills, a strong understanding of hotel management, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of customer service by demonstrating phone etiquette and professionalism at all times.
Requirements
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in front desk operations, including familiarity with phone systems.
- Multilingual or bilingual abilities are a plus to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: From $16.50 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Tracy, CA 95376 (Required)
Ability to Relocate:
- Tracy, CA 95376: Relocate before starting work (Required)
Work Location: In person
Salary : $17
