What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Suites?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a vital role in creating a welcoming environment for our guests while managing various administrative tasks.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to assist guests with inquiries and reservations.
- Provide information about local attractions, services, and hotel amenities.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Strong guest relations skills with an emphasis on customer service excellence.
- Multilingual abilities are a plus for enhancing communication with diverse guests.
- Familiarity with hotel management systems is preferred.
- Proficient in operating phone systems with excellent phone etiquette.
- Background in hospitality or hospitality management is advantageous.
- Experience in front desk operations within a hotel setting is desirable.
- Ability to perform night audit tasks accurately and efficiently.
- Strong organizational skills and attention to detail.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $13.50 - $15.29 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Morning shift
Ability to Commute:
- Springfield, MO 65803 (Required)
Ability to Relocate:
- Springfield, MO 65803: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
