What are the responsibilities and job description for the Front Desk Associate position at Quality Inn and Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong time management skills, proficiency in phone etiquette, and the ability to handle clerical tasks efficiently. The Front Desk Agent will be responsible for managing front desk operations, assisting guests with inquiries, and maintaining accurate records.
Responsibilities
- Greet and welcome guests as they arrive at the front desk.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, providing information and assistance as needed.
- Handle guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain accurate records of guest information and transactions using computer systems.
- Utilize Google Suite for scheduling, communication, and documentation purposes.
- Perform clerical duties such as filing, data entry, and proofreading documents.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with other departments to ensure seamless guest experiences.
Qualifications
- Previous experience in a front desk or customer service role is preferred.
- Strong time management skills to prioritize tasks effectively.
- Excellent phone etiquette with clear communication skills.
- Proficiency in computer literacy; experience with phone systems is a plus.
- Familiarity with Google Suite applications (Docs, Sheets, etc.).
- Attention to detail for accurate record keeping and proofreading tasks.
- Ability to work well under pressure in a fast-paced environment.
- A positive attitude and commitment to providing outstanding customer service.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $17
